01. The order
When will my credit card be charged?
Your credit card will be charged when your merchandise is shipped.
What do I do if I have not received my order?
Look at your email confirmation for your order, track it online using USPS or UPS depending on how it was shipped. If the tracking information looks like your package has stalled, contact customer service at judypapparel@gfhdesigngroup.com.
What do I do if I have not received my order, but it says it was delivered?
- Check with neighbors to see if the package was delivered to them accidentally.
- Contact your local post office for help locating the package. Provide them with the tracking number, shipping service name, and your shipping address.
- If neither of the above result in retrieval of your package, please contact customer service for assistance.
I was charged incorrectly— what do I do now?
If you were charged incorrectly, please contact customer service at judypapparel@gfhdesigngroup.com.
I received the wrong product – help!
If you received the wrong product, please contact customer service at judypapparel@gfhdesigngroup.com.
Do I have to pay sales tax?
If you are shipping to a California address, sales tax will be added to your order.
Can I make changes to an order I already placed?
If you realize you need to change something on your order, email us at judypapparel@gfhdesigngroup.com.
An item is missing from my shipment— what do I do now?
Please contact customer service at judypapparel@gfhdesigngroup.com.
03. Shipment
Where does my order ship from?
Orders ship from Los Angeles County, California.
When is my order shipped?
Orders received by 3 P.M. EST generally ship the same day, otherwise ship the next business day.
What are your shipping rates?
We offer multiple shipping options with varying rates based on the number of items in your order. For a full breakdown of available shipping rates, please visit our Shipping Policy: https://www.judypapparel.com/shipping/
How long will it take to receive my order?
Orders shipped within the 48 contiguous states arrive within 3-5 business days. Please allow up to 2 additional days for rural zip codes.
How can I track my order?
Look at your order confirmation email for the USPS or UPS tracking number. Log on to either USPS.com or UPS.com accordingly and enter the tracking number.
Do you ship to Canada?
We can ship to Canada, but you must call or email us to place the order. Please reach out to customer service at judypapparel@gfhdesigngroup.com. You cannot place the order online due to shipping costs and requirements.
05. Other
Where are you located?
We are located in 191 University Blvd #825, Denver, CO 80206.
What are your customer service hours?
Monday to Friday, 7AM – 5PM pacific time. We are closed on holidays.
I subscribed to the Newsletter to get 15% off my first order, but I did not receive a code.
Check your spam or junk mail. Most of the time you will find it there. If not contact us.
I signed up for the Newsletter, but I cannot log in. What should I do?
When you sign up for the Newsletter in the Pop-Up window this adds you to our email list, but it does not create an account. You need to create an account with a password by following these steps: 1) Click the “Person” icon at the top right corner of our site. 2) Enter your information under the “Register” field. Then simply follow the prompts to complete setting up your account.
I see a box at checkout for a Promo Code. Where do I get a Promo Code?
Most of your promotions do not require that you enter a Promo Code, the discount are automatically given when you put the item in your cart. Occasionally, we will do a promotion that requires a Promo Code, you will find that code in the email you received telling you we were running the promotion. Otherwise, you should ignore the Promo Code box at checkout.
I forgot my password.
1) Click the “Person” icon at the top right side of our site. 2) Under the login box you’ll see a link that says “Forgot your password?” Click it. Then simply follow the prompts to complete setting up a new password.
How do I edit my account information?
1) Click the “Person” icon at the top right corner of our site. 2) Enter your email address and password in the “Login” box. You are now at your Dashboard where you can view orders and update your information.
How do I create an account?
1) Click the “Person” icon at the top right corner of our site. 2) Enter your information in the “Register” box. Then simply follow the prompts to complete setting up your account. To receive our emails and newsletter, check the box.
Do you have gift cards?
At the moment, we do not offer gift cards.
Can I find JudyP clothing at physical retail stores?
02. Returns
Why is my refund less than the price I initially paid for the item?
When you go online to place a return and get a shipping label, the price of the shipping label is deducted from your refund. Therefore, the credit you receive is less than the initial purchase price.
What if I need to exchange something for a different size or color?
If you want to exchange the style you purchased for a different color or size, the easiest way is to send back the garment with a note in the package telling us it is an exchange and letting us know what size or color you would like in its place. This method only works if you are exchanging for the exact same style, otherwise, you should return the garment you do not want and place an order for the new style you want.
How do I return an item?
How do I receive a refund for an item I’ve returned?
When we receive your return, please allow 2-3 business days for your return to be processed and 5-10 business days for your bank to post the refund to your account. You will receive an email letting you know the refund has been processed.
04. Fit
Essentials are constructed with a double front and have shape built into the garment thru the waist and hips. The Fashion styles are single layer and have a looser fit thru the waist and hips.
If I wear a medium in the Essential Double Layer styles, should I order a medium in the Fashion Single Layer styles?
Yes. The shoulder and chest measurements in both collections are the same. So, if you want a style with a looser fit thru the body, fashion styles are the way to go. A more structured and shaped fit can be found in the Essentials.
How long are your dresses? They look short in the photos.
On a 5’6” person our dresses hit right above the knee. Our Essentials Tank dress is a little shorter than all the other styles. The models in the photos are much taller, 5’9” or 5’10” so the dresses are shorter on them.
Do all Essential styles fit the same?
All the Essential styles fit relatively the same with the exception of the Relaxed Fit Tank and Released Fit V-Neck ¾ Sleeve. These 2 styles have extra room added to the waist and hip.
